Warranty Information
Manufacturer
- Hitachi Tools
- Hitachi Batteries & Chargers
- Bostich
- DeWalt
- Freud
- Makita
- Porter Cable
- Skil
- Husky
- International Orders
Hitachi Tools
All Hitachi reconditioned tools, batteries, and chargers are backed by a one year manufacturer’s warranty. The reconditioned Hitachi warranty is valid for the United States ONLY.
All Warranty issues occurring after 60 days from the date of purchase are handled through a Local Hitachi Service Center or the Hitachi Factory Service Center.
The Hitachi tool warranty is not with Big Sky Tool.
Customers have two Hitachi warranty options:
1. Local Authorized Hitachi Service Center
Return the defective tool to a Local Authorized Hitachi service center, alond with your proof of purchase.
Find a Local Authorized Hitachi Service Center:
http://www.hitachipowertools.com/index/main-navigation/find-a-retailer.aspx
2. Ship tool to Authorized Service Center
Ship the defective tool to Hitachi’s Factory Service Department, along with your proof of purchase and your contact information.
The customer is responsible for the cost of shipping the defective item for warranty repair.
Hitachi is responsible for shipping the item back to the customer.
Hitachi Power Tools
Attn: Service Department
1111 Broadway Ave.
Braselton, GA 30517
Phone: 866-775-9429
The Hitachi warranty does NOT apply where:
Repairs have been made or attempted by others, repairs are required because of normal wear and tear, if the tool has been abused, misused, improperly maintained or if alterations have been made to the tool.
DO NOT RETURN ANY HITACHI TOOLS TO BIG SKY TOOL FOR WARRANTY REPAIRS. WE ARE UNABLE TO SERVICE THEM AT OUR FACILITY.
Hitachi Batteries and Chargers
All battery and charger issues occurring from date of purchase will have to be sent directly to the Hitachi Warranty Center.
Reconditioned Batteries and Chargers
Hitachi reconditioned battery(s) and/or chargers are backed by a one year manufacturer’s warranty.
New Batteries and Chargers
New Hitachi battery(s) and chargers will be considered under the original manufacturer’s warranty.
Battery and charger warranties are not covered by Big Sky Tool as we are unable to service them at our facility.
Should you experience a problem with your new or reconditioned Hitachi battery(s) and/or charger at any time during the warranty period, you will need to contact Hitachi for the warranty replacement.
To get your warranty claim started, ship the defective battery(s) and/or charger(s) back to the address below along with your contact information and your proof of purchase. If the item is received without this information processing will be delayed. The customer is responsible for the cost of shipping the defective battery(s) and/or charger(s) to the Hitachi warranty center while Hitachi is responsible for shipping the item back to the customer.
Battery(s) and chargers should be mailed to the address below:
Hitachi Power Tools
C/O Warranty Department/Batteries/Chargers
1111 Broadway Ave.
Brasleton, GA 30517
Your replacement battery(s) and/or charger will be shipped out as soon as the warranty department processes the claim.
Bostitch
The first 30 days are covered by Big Sky Tool's satisfaction gurantee.
After the first 30 days of purchase, all Bostitch new and reconditioned tools are backed by a one year Bostitch warranty.
Please use the link below to locate a Bostitch warranty service center in your area:
http://www.bostitch.com/default.asp?TYPE=STATIC&PAGE=HOME.HTM
or call: 1-800-556-6696
The Bostitch warranty does not apply where:
Repairs have been made or attempted by others, repairs are required because of normal wear and tear, if the tool has been abused, misused, improperly maintained or if alterations have been made to the tool.
DeWalt
After the first 30 days of purchase, all DeWalt reconditioned tools are backed by a one year DeWalt warranty.
Please use the link below to locate a DeWalt warranty service center in your area:
http://www.dewalt.com/Find-Service-Center.aspx
The DeWalt warranty does not apply where:
Repairs have been made or attempted by others, repairs are required because of normal wear and tear, if the tool has been abused, misused, improperly maintained or if alterations have been made to the tool.
Freud
After the first 30 days of purchase, all Freud Tools are backed by a one year Freud warranty.
Please use the link below to find an authorized Freud warranty service center in your area:
http://www.freudtools.com/index.php/email_us
Phone - (800) 334-4107
The Freud warranty does not apply where:
Repairs have been made or attempted by others, repairs are required because of normal wear and tear, if the tool has been abused, misused, improperly maintained or if alterations have been made to the tool.
Makita
After the first 30 days of purchase, all Makita Tools are backed by a one year Makita warranty.
Please use the link below to find an authorized Makita warranty center in your area:
http://www.makita.com/en-us/Satellite/ToolWarranty/Auth.aspx?ReturnUrl=%2fen-us%2fSatellite%2fToolWarranty%2fDefault.aspx
Phone – (800)-462-5482
The Makita warranty does not apply where:
Repairs have been made or attempted by others, repairs are required because of normal wear and tear, if the tool has been abused, misused, improperly maintained or if alterations have been made to the tool.
Porter-Cable
After the first 30 days of purchase, all Porter-Cable Tools are backed by a one year warranty.
Please use the link below to find an authorized Porter-Cable warranty center in your area:
http://www.portercable.com/ServiceAndSupport/Warranties.aspx
The Porter-Cable warranty does not apply where:
Repairs have been made or attempted by others, repairs are required because of normal wear and tear, if the tool has been abused, misused, improperly maintained or if alterations have been made to the tool.
Skil
After the first 30 days of purchase, all Skil Tools are backed by a one year warranty.
Please use the link below to find an authorized Skil warranty center in your area:
http://www.skiltools.com/Parts-And-Service/Pages/Warranty.aspx
The Skil warranty does not apply where:
Repairs have been made or attempted by others, repairs are required because of normal wear and tear, if the tool has been abused, misused, improperly maintained or if alterations have been made to the tool.
International Orders
Before placing your international orders, please be advised that NO international warranty assistance is available and Big Sky Tool is unable to service international orders. It is your responsibility to understand what services may or may not be offered by the manufacturer for international offers.