Warranty Information

Manufacturer

Hitachi Tools
Hitachi Batteries & Chargers
Bostich
DeWalt
Freud
Makita
Porter Cable
Skil
Husky
International Orders

Hitachi Tools

Hitachi

All Hitachi reconditioned tools, batteries, and chargers are backed by a one year manufacturer’s warranty. The reconditioned Hitachi warranty is valid for the United States ONLY.

All Warranty issues occurring after 60 days from the date of purchase are handled through a Local Hitachi Service Center or the Hitachi Factory Service Center.

The Hitachi tool warranty is not with Big Sky Tool.

Customers have two Hitachi warranty options:

1. Local Authorized Hitachi Service Center

Return the defective tool to a Local Authorized Hitachi service center, alond with your proof of purchase.

Find a Local Authorized Hitachi Service Center:

http://www.hitachipowertools.com/index/main-navigation/find-a-retailer.aspx

2. Ship tool to Authorized Service Center

Ship the defective tool to Hitachi’s Factory Service Department, along with your proof of purchase and your contact information.

The customer is responsible for the cost of shipping the defective item for warranty repair.

Hitachi is responsible for shipping the item back to the customer.

Hitachi Power Tools

Attn: Service Department
1111 Broadway Ave.
Braselton, GA 30517

Phone: 866-775-9429

The Hitachi warranty does NOT apply where:

Repairs have been made or attempted by others, repairs are required because of normal wear and tear, if the tool has been abused, misused, improperly maintained or if alterations have been made to the tool.

DO NOT RETURN ANY HITACHI TOOLS TO BIG SKY TOOL FOR WARRANTY REPAIRS. WE ARE UNABLE TO SERVICE THEM AT OUR FACILITY.

Hitachi Batteries and Chargers

All battery and charger issues occurring from date of purchase will have to be sent directly to the Hitachi Warranty Center.

Reconditioned Batteries and Chargers

Hitachi reconditioned battery(s) and/or chargers are backed by a one year manufacturer’s warranty.

New Batteries and Chargers

New Hitachi battery(s) and chargers will be considered under the original manufacturer’s warranty.

Battery and charger warranties are not covered by Big Sky Tool as we are unable to service them at our facility.

Should you experience a problem with your new or reconditioned Hitachi battery(s) and/or charger at any time during the warranty period, you will need to contact Hitachi for the warranty replacement.

To get your warranty claim started, ship the defective battery(s) and/or charger(s) back to the address below along with your contact information and your proof of purchase. If the item is received without this information processing will be delayed. The customer is responsible for the cost of shipping the defective battery(s) and/or charger(s) to the Hitachi warranty center while Hitachi is responsible for shipping the item back to the customer.

Battery(s) and chargers should be mailed to the address below:

Hitachi Power Tools
C/O Warranty Department/Batteries/Chargers
1111 Broadway Ave.
Brasleton, GA 30517

Your replacement battery(s) and/or charger will be shipped out as soon as the warranty department processes the claim.

Bostitch

The first 30 days are covered by Big Sky Tool's satisfaction gurantee.

After the first 30 days of purchase, all Bostitch new and reconditioned tools are backed by a one year Bostitch warranty.

Please use the link below to locate a Bostitch warranty service center in your area:

http://www.bostitch.com/default.asp?TYPE=STATIC&PAGE=HOME.HTM

or call: 1-800-556-6696

The Bostitch warranty does not apply where:

DeWalt

After the first 30 days of purchase, all DeWalt reconditioned tools are backed by a one year DeWalt warranty.

Please use the link below to locate a DeWalt warranty service center in your area:

http://www.dewalt.com/Find-Service-Center.aspx

The DeWalt warranty does not apply where:

Freud

After the first 30 days of purchase, all Freud Tools are backed by a one year Freud warranty.

Please use the link below to find an authorized Freud warranty service center in your area:

http://www.freudtools.com/index.php/email_us

Phone - (800) 334-4107

The Freud warranty does not apply where:

Makita

After the first 30 days of purchase, all Makita Tools are backed by a one year Makita warranty.

Please use the link below to find an authorized Makita warranty center in your area:

http://www.makita.com/en-us/Satellite/ToolWarranty/Auth.aspx?ReturnUrl=%2fen-us%2fSatellite%2fToolWarranty%2fDefault.aspx

Phone – (800)-462-5482

The Makita warranty does not apply where:

Porter-Cable

After the first 30 days of purchase, all Porter-Cable Tools are backed by a one year warranty.

Please use the link below to find an authorized Porter-Cable warranty center in your area:

http://www.portercable.com/ServiceAndSupport/Warranties.aspx

The Porter-Cable warranty does not apply where:

Skil

After the first 30 days of purchase, all Skil Tools are backed by a one year warranty.

Please use the link below to find an authorized Skil warranty center in your area:

http://www.skiltools.com/Parts-And-Service/Pages/Warranty.aspx

The Skil warranty does not apply where:

International Orders

Before placing your international orders, please be advised that NO international warranty assistance is available and Big Sky Tool is unable to service international orders. It is your responsibility to understand what services may or may not be offered by the manufacturer for international offers.

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