Domestic Warranty Information
For Hitachi Tools Only
So, here you are…project time…ready – set – go! You pull the trigger and all of sudden you recognize a familiar stench…You say to yourself, “Self, I know this can’t be coming from this high-quality, reconditioned tool I just purchased six months ago!” “What?! It is!!” “Great! It is now after the first 60 days, death is knocking at the door of this tool and my project is now going to be behind schedule! Those Big Sky Tool buffoons!”
Now let’s be nice…those “Big Sky Tool buffoons do have a manufacturer’s warranty available to help keep you on track with your project and get you up and running as quickly as possible.
All Hitachi reconditioned tools, batteries, and chargers are backed by a one year manufacturer’s warranty. The reconditioned Hitachi warranty is valid for the United States ONLY. Warranty issues occurring after 60 days from the date of purchase will be handled through the local Hitachi Service Center or by the Hitachi Factory Service Center. The Hitachi tool warranty is not with Big Sky Tool. All battery and charger issues occurring from date of purchase will have to be sent directly to the Hitachi Warranty Center.
Customers have two options to handle Hitachi warranty tool issues.
Option 1 For Hitachi Tools Only – The customer has the option of taking the defective tool to a local authorized Hitachi service center.
Date and proof of purchase will be required.
Please visit the link below to find the nearest service center in your area:
http://www.hitachipowertools.com/index/main-navigation/find-a-retailer.aspx
Option 2 For Hitachi Tools Only - To get your warranty repair started, ship the defective tool to Hitachi’s Factory Service Department, along with your proof of purchase and your contact information. The customer is responsible for the cost of shipping the defective item for warranty repair. Hitachi is responsible for shipping the item back to the customer.
Listed below you will find the warranty service department address and their contact information.
Hitachi Power Tools
Attn: Service Department
1111 Broadway Ave.
Braselton, GA 30517
Phone: 866-775-9429
The Hitachi warranty does NOT apply where:
Repairs have been made or attempted by others, repairs are required because of normal wear and tear, if the tool has been abused, misused, improperly maintained or if alterations have been made to the tool.
DO NOT RETURN ANY HITACHI TOOLS TO Big Sky Tool FOR WARRANTY REPAIRS AS WE ARE UNABLE TO SERVICE THEM AT OUR FACILITY.
Hitachi Warranty for Batteries and Chargers Only
Hitachi reconditioned battery(s) and/or chargers are backed by a one year manufacturer’s warranty. New Hitachi battery(s) and chargers will be considered under the original manufacturer’s warranty. Battery and charger warranties are not covered by Big Sky Tool as we are unable to service them at our facility.
Should you experience a problem with your new or reconditioned Hitachi battery(s) and/or charger at any time during the warranty period, you will need to contact Hitachi for the warranty replacement. To get your warranty claim started, ship the defective battery(s) and/or charger(s) back to the address below along with your contact information and your proof of purchase. If the item is received without this information processing will be delayed. The customer is responsible for the cost of shipping the defective battery(s) and/or charger(s) to the Hitachi warranty center while Hitachi is responsible for shipping the item back to the customer.
Battery(s) and chargers should be mailed to the address below:
Hitachi Power Tools
C/O Warranty Department/Batteries/Chargers
1111 Broadway Ave.
Brasleton, GA 30517
Your replacement battery(s) and/or charger will be shipped out as soon as the warranty department processes the claim.
Warranty Repairs for Other Manufacturers
For all other manufacturer warranties other than Hitachi please reference the information below:
For Bostitch Tools Only
After the first 30 days of purchase, all Bostitch new and reconditioned tools are backed by a one year Bostitch warranty.
Please use the link below to locate a Bostitch warranty service center in your area:
http://www.bostitch.com/default.asp?TYPE=STATIC&PAGE=HOME.HTM
Phone - US: 1-800-556-6696
The Bostitch warranty does not apply where:
Repairs have been made or attempted by others, repairs are required because of normal wear and tear, if the tool has been abused, misused, improperly maintained or if alterations have been made to the tool.
For DeWalt Tools Only
After the first 30 days of purchase, all DeWalt reconditioned tools are backed by a one year DeWalt warranty.
Please use the link below to locate a DeWalt warranty service center in your area:
http://www.dewalt.com/Find-Service-Center.aspx
The DeWalt warranty does not apply where:
Repairs have been made or attempted by others, repairs are required because of normal wear and tear, if the tool has been abused, misused, improperly maintained or if alterations have been made to the tool.
For Freud Tools Only
After the first 30 days of purchase, all Freud Tools are backed by a one year Freud warranty.
Please use the link below to find an authorized Freud warranty service center in your area:
http://www.freudtools.com/index.php/email_us
Phone - (800) 334-4107
The Freud warranty does not apply where:
Repairs have been made or attempted by others, repairs are required because of normal wear and tear, if the tool has been abused, misused, improperly maintained or if alterations have been made to the tool.
For Makita Tools Only
After the first 30 days of purchase, all Makita Tools are backed by a one year Makita warranty.
Please use the link below to find an authorized Makita warranty center in your area:
http://www.makita.com/en-us/Satellite/ToolWarranty/Auth.aspx?ReturnUrl=%2fen-us%2fSatellite%2fToolWarranty%2fDefault.aspx
Phone – (800)-462-5482
The Makita warranty does not apply where:
Repairs have been made or attempted by others, repairs are required because of normal wear and tear, if the tool has been abused, misused, improperly maintained or if alterations have been made to the tool.
For Porter-Cable Tools Only
After the first 30 days of purchase, all Porter-Cable Tools are backed by a one year warranty.
Please use the link below to find an authorized Porter-Cable warranty center in your area:
http://www.portercable.com/ServiceAndSupport/Warranties.aspx
The Porter-Cable warranty does not apply where:
Repairs have been made or attempted by others, repairs are required because of normal wear and tear, if the tool has been abused, misused, improperly maintained or if alterations have been made to the tool.
For Skil Tools Only
After the first 30 days of purchase, all Skil Tools are backed by a one year warranty.
Please use the link below to find an authorized Skil warranty center in your area:
http://www.skiltools.com/Parts-And-Service/Pages/Warranty.aspx
The Skil warranty does not apply where:
Repairs have been made or attempted by others, repairs are required because of normal wear and tear, if the tool has been abused, misused, improperly maintained or if alterations have been made to the tool.
International Orders and Warranty Information
Before placing your international orders, please be advised that NO international warranty assistance is available and Big Sky Tool is unable to service international orders. It is your responsibility to understand what services may or may not be offered by the manufacturer for international offers.
