Below are many questions we are commonly asked. Please peruse our FAQ section for those golden nuggets of information you desire. Big Sky Tool strives to provide our customers with as much mind expanding knowledge as we can possibly crank out.
Batteries – New or Used?
Response: Batteries and chargers that come with reconditioned tools may be new or used. We do not know the history of the tools, batteries or chargers that we receive for reconditioning. These may or may not have been used previously. We do not have a crystal ball that we can gaze into that will allow us to forecast the future to know how long the batteries may or may not last. But, we do know with 100% certainty ALL batteries an chargers included with reconditioned tools are tested to make sure they have the proper voltage and can take a charge. They are covered by a full one year manufacturer’s warranty. Please see the warranty policy here.
Response: All reconditioned tools, batteries and chargers are covered by the one year manufacturer’s warranty. This warranty is through the manufacturer and you must follow the warranty procedure for your claim. See the warranty policy here.
Response: Big Sky Tool offers a 60 day customer satisfaction return policy. If for any reason you are not satisfied with your order simply follow the return policy instructions here.
Can I pick up my order?
Response: Well, that would depend upon how much you can bench press…the real answer is... Yes, you may pick up your order. We are located in Norcross, Georgia and you can choose the “pick up” option from the pull down menu when you place your order online. This is located under the shipping method. Please allow 24 hours prior to picking up your order. Our pick up hours are from 8am EST to 4pm EST.
Item(s) on backorder?
Response: If you do not see an item that you are interested in on the website that simply means that item is out of stock and we may be awaiting more from the manufacturer. As much as we would love to hang at that baseball game and rock out at that concert, we truly have no control over when or if ever a backordered/out of stock item will become available and in stock. Keep checking the website as our stock and availability can change frequently.
What if I do not see the item I want on your site?
Response: We apologize but we are unable to conjure the tool genie and provide three wishes. If you do not see the item on our website that you are interested in. Keep checking back as stock does frequently change.
Owner’s and Parts Manuals
Response: Please remember technology is your friend but mostly ours, we do try to provide the electronic manuals on our website. We do not ship owner’s or parts manuals. These can be found on the “manuals” tab. You can download these in PDF form. If you do not find the link, please visit the manufacturer’s website to obtain the electronic versions.
How do I get my receipt?
Response: At the time you place your order, an email will be sent to the address you provided. It is very important that your email address be correct as this is the only proof of purchase you will receive, we do not include this in your shipment. Please note that this proof of purchase is required for all warranty claims.
How do I track my order?
Response: Your order will be assigned a tracking number which will be emailed to you. You should visit the shippers site and enter your tracking number to be aware of estimated delivery of your order.
What is the difference between Fed Ex overnight and express saver expedited shipments?
Response: At the time of checkout, should you require an expedited shipment, you will have the option to choose which Fed Ex shipping method will meet your needs. After the technicians and warehouse have completed your order, BigSkyTool will ship your order based on the shipping method you choose at the time your order was placed. This does not gurantee your order will ship the same day it is placed. Shipping methods chosen are contingent upon the availability of the item at the the order is received. See the FAQ "How Soon Can I Expect My Reconditioned Item" below for more information on the reconditioning process. Please note that Fed Ex ships on business days only.
- Fed Ex Standard Overnight - Next business day by 4:30PM
- Priority Overnight - Next business day by 10:30AM
- 2 Day Express - Exactly two business days (End of day)
- Express Saver - Exactly three business days (End of day)
Do I need to register my tool for warranty?
Response: No, you do not need to register your tool(s) for warranty. Your proof of purchase will be emailed to you and this is the only requirement for warranty claims.
How do I opt out?
Response: If you no longer wish to receive email correspondence, we miss you already, however, we understand. We will not attempt to bribe, incentivize or sweet talk you either. You are way too smart for that. You can opt out at any time simply by using the link provided at the bottom of any promotional emails you receive.
Why was my order cancelled prior to shipping?
Response: BigSkyTool strives not to cancel orders prior to shipping. However, there are scenarios where this is necessary. 1) Coupon code abuse - coupon codes cannot be doubled up or applied to sale items. In the event this happens your order will be cancelled. 2) If our systems flags an order as possible fraud, the order will be cancelled.
What about errors with promotions and pricing?
Response: We do strive for excellence here at BigSkyTool! Should we fall short, we do apologize but BigSkyTool will not be able to honor any promotions with typographical errors or inaccurate pricing discrepancies at the time of order placement and/or checkout.
What if coupon codes and advertised promotions are not discounting in my cart?
Response: Coupon codes and advertised promotions cannot be combined with any sale items.
Why can't I place my order for the sale item from the promotion I received?
Response: All of our sales and promotions are while quantities last or until the end date of the sale whichever, comes first.
What if the item I purchased goes on sale?
Response: We do apologize but we are unable to adjust pricing as sales and promotions are subject to change at any time.
How soon can I expect my reconditioned item?
Response: We receive unrepaired tools directly from Hitachi. We know that of those tools a certain percentage will be A-grades, C-grades or scrap. When an item is listed as “in stock” on our website, that simply means that we currently have the unrepaired stock and a qualified technician will need to go through that stock to determine the A, C grades and scrap. We do always have a small percentage of the repaired items from that stock available and on hand for fulfillment. In most cases, we are always receiving unrepaired stock from Hitachi, so we can produce the items that have been ordered through our website with no delays and items can ship usually within 2-5 business days from the order date. However, there are times that our website will show an item in stock but after our technicians go through the unrepaired stock it may be determined there are no A-grades or C-grades available from that stock. Should that happen, orders could be delayed while we await the arrival of the weekly unrepaired stock or if we are advised that we will not be receiving future stock of this item, we will notify you that the item is not available, cancel and refund the order.
How to Place an Order on our Website?
BigSkyTool now has an updated checkout page to expedite online orders. You can place orders within your BST account once you have created it or you can check out as a guest. The benefits of placing your order through your online account allows you obtain reward points for your orders.
Placing Your BigSkyTool Order
- Login to your BigSkyTool account and/or simply add the desired items to your cart to check out as a guest
- Click “Proceed to Checkout”
- Enter your exact billing address as it appears with you banking institution (If this is not a 100% match with your banking institution your order will not be processed)
- Enter your ship to address if it is different from your billing address
- Choose your shipping method. – If you do not choose a shipping method the order will not go through. (Please do not choose store pickup if you are unable to pick the order up. We are located Norcross, Georgia. )
- Enter your payment information exactly as it appears from your credit card
- At the bottom of the screen, click the “I am not a robot” box
- Last click “Place Order”
When your order is successfully processed, you will receive an immediate confirmation on the screen showing your BigSkyTool order number and an email confirmation to the email address you entered on your order.
If you order does not generate this confirmation, please view the top of the screen to determine if there are any errors or declines due to inaccurate or missing information. Enter the correct information and repeat the steps above.
Please note that for all international orders, the customer is solely responsible for all additional customs and duties fees. BigSkyTool is not responsible for these additional fees.