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Domestic Warranty Information

For Hitachi Tools Only

So, here you are…project time…ready – set – go! You pull the trigger and all of sudden you recognize a familiar stench…You say to yourself, “Self, I know this can’t be coming from this high-quality, reconditioned tool I just purchased six months ago!” “What?! It is!!” “Great! It is now after the first 30 days, death is knocking at the door of this tool and my project is now going to be behind schedule! Those BigSkyTool buffoons!”

Now let’s be nice here…those “BigSkyTool buffoons do have a manufacturer’s warranty available to help keep you on track with your project and get you up and running as quickly as possible.

All Hitachi reconditioned tools, batteries, and chargers are backed by a one year manufacturer’s warranty. The reconditioned Hitachi warranty is valid for the United States ONLY. Warranty issues occurring after 30 days from the date of purchase will be handled through the local Hitachi Service Center or by the Hitachi Factory Service Center. The Hitachi tool warranty is not with BigSkyTool. All battery and charger issues occurring from date of purchase will have to be sent directly to the Hitachi Warranty Center.

Customers have two options to handle Hitachi warranty tool issues.

Option 1 For Hitachi Tools Only – The customer has the option of taking the defective tool to a local authorized Hitachi service center.

Date and proof of purchase will be required.

Please visit the link below to find the nearest service center in your area:

http://www.hitachipowertools.com/index/main-navigation/find-a-retailer.aspx

Option 2 For Hitachi Tools Only - Ship the defective tool to Hitachi’s Factory Service Department, along with your proof of purchase and your contact information, to have it replaced at no cost to you. The customer is responsible for the cost of shipping the defective item for warranty repair. Hitachi is responsible for shipping the item back to the customer.

Listed below you will find the warranty service department address and their contact information.

Hitachi Power Tools
Attn: Service Department
3950 Steve Reynolds Blvd.
Norcross, GA 30093

Phone: 866-775-9429

The Hitachi warranty does NOT apply where:

Repairs have been made or attempted by others, repairs are required because of normal wear and tear, if the tool has been abused, misused, improperly maintained or if alterations have been made to the tool.

DO NOT RETURN ANY HITACHI TOOLS TO BIGSKYTOOL FOR WARRANTY REPAIRS AS WE ARE UNABLE TO SERVICE THEM AT OUR FACILITY.

Hitachi Warranty for Batteries and Chargers Only

Hitachi reconditioned battery(s) and/or chargers are backed by a one year manufacturer’s warranty. New Hitachi battery(s) and chargers will be considered under the original manufacturer’s warranty. Battery and charger warranties are not covered by BigSkyTool as we are unable to service them at our facility.

Should you experience a problem with your new or reconditioned Hitachi battery(s) and/or charger at any time during the warranty period, you will need to contact Hitachi for the warranty replacement. To get your warranty claim started, ship the defective battery(s) and/or charger(s) back to the address below along with your contact information and your proof of purchase. If the item is received without this information processing will be delayed. The customer is responsible for the cost of shipping the defective battery(s) and/or charger(s) to the Hitachi warranty center while Hitachi is responsible for shipping the item back to the customer.

Battery(s) and chargers should be mailed to the address below:

Hitachi Power Tools
C/O Warranty Department/Batteries/Chargers
3950 Steve Reynolds Blvd.
Norcross, GA 30093

Your replacement battery(s) and/or charger will be shipped out as soon as the warranty department processes the claim.

Warranty Repairs for Other Manufacturers

For all other manufacturer warranties other than Hitachi please reference the information below:

For Bostitch Tools Only

After the first 30 days of purchase, all Bostitch new and reconditioned tools are backed by a one year Bostitch warranty.

Please use the link below to locate a Bostitch warranty service center in your area:

http://www.bostitch.com/default.asp?TYPE=STATIC&PAGE=HOME.HTM

Phone - US: 1-800-556-6696

The Bostitch warranty does not apply where:

Repairs have been made or attempted by others, repairs are required because of normal wear and tear, if the tool has been abused, misused, improperly maintained or if alterations have been made to the tool.

For DeWalt Tools Only

After the first 30 days of purchase, all DeWalt reconditioned tools are backed by a one year DeWalt warranty.

Please use the link below to locate a DeWalt warranty service center in your area:

http://www.dewalt.com/Find-Service-Center.aspx

The DeWalt warranty does not apply where:

Repairs have been made or attempted by others, repairs are required because of normal wear and tear, if the tool has been abused, misused, improperly maintained or if alterations have been made to the tool.

For Freud Tools Only

After the first 30 days of purchase, all Freud Tools are backed by a one year Freud warranty.

Please use the link below to find an authorized Freud warranty service center in your area:

http://www.freudtools.com/index.php/email_us

Phone - (800) 334-4107

The Freud warranty does not apply where:

Repairs have been made or attempted by others, repairs are required because of normal wear and tear, if the tool has been abused, misused, improperly maintained or if alterations have been made to the tool.

For Makita Tools Only

After the first 30 days of purchase, all Makita Tools are backed by a one year Makita warranty.

Please use the link below to find an authorized Makita warranty center in your area:

http://www.makita.com/en-us/Satellite/ToolWarranty/Auth.aspx?ReturnUrl=%2fen-us%2fSatellite%2fToolWarranty%2fDefault.aspx

Phone – (800)-462-5482

The Makita warranty does not apply where:

Repairs have been made or attempted by others, repairs are required because of normal wear and tear, if the tool has been abused, misused, improperly maintained or if alterations have been made to the tool.

For Porter-Cable Tools Only

After the first 30 days of purchase, all Porter-Cable Tools are backed by a one year warranty.

Please use the link below to find an authorized Porter-Cable warranty center in your area:

http://www.portercable.com/ServiceAndSupport/Warranties.aspx

The Porter-Cable warranty does not apply where:

Repairs have been made or attempted by others, repairs are required because of normal wear and tear, if the tool has been abused, misused, improperly maintained or if alterations have been made to the tool.

For Skil Tools Only

After the first 30 days of purchase, all Skil Tools are backed by a one year warranty.

Please use the link below to find an authorized Skil warranty center in your area:

http://www.skiltools.com/Parts-And-Service/Pages/Warranty.aspx

The Skil warranty does not apply where:

Repairs have been made or attempted by others, repairs are required because of normal wear and tear, if the tool has been abused, misused, improperly maintained or if alterations have been made to the tool.

International Orders and Warranty Information

Before placing your international orders, please be advised that NO international warranty assistance is available and BigSkyTool is unable to service international orders. It is your responsibility to understand what services may or may not be offered by the manufacturer for international offers.

 

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